Payments, Payouts & Disputes
Everything you need to know about how payments work for experts on ExpertBridge.
Your Payout
After a session is completed and the client payment settles, your payout is calculated based on the duration of engagement you logged.
Session Requirements
- Join on time: You must join the engagement at the stipulated time
- Stay logged in: Remain connected for the entire scheduled duration, even if the client joins late
- Extensions: If a call needs to extend beyond the booked time, request the client to either book a new session or process credit for additional time after the call
Cancellation & Refund Policy
Clients are entitled to a full refund if the expert does not join within the first 5 minutes of the scheduled session time. Please ensure you're ready and connected before the session begins.
For India-Based Experts
GST Requirements:
- If you are GST-registered in India, your hourly rate must be all-inclusive
- No additional GST can be added on top of your quoted fee
- Ensure your rate accounts for applicable GST when setting your profile
TDS Deductions:
- PAN details are required for tax compliance
- If PAN is not provided, TDS at 20% will be deducted from your payouts
- With valid PAN on file, standard TDS rates apply as per Income Tax regulations
Bank Account Setup
To receive payouts, add your bank details in your profile:
Required Fields
- Account holder name
- Bank name and branch
- Account number
- IFSC code (India) or SWIFT/IBAN (international)
Tax Compliance
- PAN — Required for all Indian experts
- GSTIN — Required if GST-registered
- TDS — Deducted at source per Indian tax law (Section 194J)
Payout Timeline
| Stage | Timeline |
|---|---|
| Session completed | Day 0 |
| Payment settlement | 2-3 business days |
| Payout processing | 5 business days |
| Bank credit | 1-2 business days after processing |
Disputes
If you have an issue with a session or payment:
- Email support@expertbridge.co within 7 days
- Include: Booking reference, session date, description of issue
- We review and respond within 2 business days
- Resolution within 5 business days
FAQ
Q: When do I get paid? A: Payouts are processed after the client's payment settles, typically within 5 business days of session completion.
Q: What if a client cancels? A: If cancelled less than 24 hours before the session, you receive partial compensation.
Q: Do I need to generate invoices? A: No. ExpertBridge generates GST-compliant invoices automatically.
Q: How is TDS handled? A: TDS is deducted at source. You'll receive a TDS certificate for filing.
Contact Support
Email: support@expertbridge.co Response: Within 2 business days